We ship Monday through Friday using UPS but our frozen shipments can’t be in transit over the weekend so we are not able to deliver your package on a Sunday, Monday or a UPS holiday. We cannot ship outside of the United States.
HOW DO WE DO IT?
We pack our frozen products in a cooler within a shipping box with enough dry ice to keep the contents frozen well into the evening of the delivery date. It is best to open the package immediately upon arrival and to put ice cream in the freezer. Use gloves when handling dry ice. Fun Fact: the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 100 degrees.
NO SIGNATURE REQUIRED
UPS is authorized to leave all packages at the destination without signature which will insure that your product will not melt due to multiple delivery attempts.
When the shipping label is created you will receive an email with your tracking number.
IN A RUSH? UPGRADE!
All expedited orders received by Noon CST Monday through Friday will be processed same day. Overnight orders for Saturday delivery must be received by noon or they will be shipped the following Monday. 2 day express orders received on Thursday or Friday will be shipped the following Monday. Any order received after noon CST may not be shipped same day (although we try). We encourage you to read our shipping policies or call us if you have questions.
To guarantee delivery we must have the complete and correct address. We are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of some of our products.
We are here to help you. Please call with any questions during business hours of 9:00 AM until 4:00 PM and if no one answers please leave a message as we are likely helping another person or packing and shipping. Our customer service number is: 760-941-4000. You also can always contact us through the "contact us" tab on our website.